ServiceNow Developer

Role Overview

• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications.
• Design, develop, and implement custom ServiceNow applications and modules to meet business requirements.
• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow.
• Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules.
• Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting.
• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring.
• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality.
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
• Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed.
• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements.
• Ensure compliance with security policies and best practices in ServiceNow development and data handling.
• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools.
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations.
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies.

Requirements

• Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment
• Demonstrated experience with ServiceNow platform capabilities in a client environment
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.
• This position requires five (5) or more years’ work experience.
• Ability to pass a USPS background check
• Some travel may be required within CONUS only
• Undergraduate degree required . Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.

Tech Stack

• ITSM
• ServiceNow
• SOAP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities