Senior Partner Success Manager

Role Overview

• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan partnerships.
• Build and maintain strong and lasting partner relationships and operate as ongoing point of contact for client partners.
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
• Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
• Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
• Collaborate with the market teams to support Joint Operating Committee meetings.
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
• Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
• Identify opportunities to optimize our financial performance and socialize them with the internal teams.
• Champion clients’ needs and represent their interests in critical issue resolution.
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence.
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
• Clearly communicate the progress of strategic initiatives, both internally and externally.
• Provide input to the product and solution development process as the “voice of the customer.”

Requirements

• A knack for building strong relationships and partnerships.
• Functional experience with client-facing roles and responsibility for driving business results.
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
• 4-7+ years' experience in a client-facing/client success role, preferably with health plan clients.
• A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
• Strong critical thinking and problem-solving skills
• Willingness to travel (20%)

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer