Director of Product Operations

Role Overview

• Own the end-to-end product insights function, establishing a clear, company-wide understanding of product performance, customer behavior, and growth levers.
• Synthesize portfolio level data into executive-level insights that directly influence product strategy, roadmap prioritization, and company OKRs.
• Partner with Product, GTM, Finance, and Executive Leadership to connect product investments to measurable business outcomes (e.g., revenue growth, retention, expansion, unit economics).
• Lead the development of executive-ready narratives and materials for board meetings, strategic planning, and investor communications.
• Define and continuously evolve Tekmetric’s product operating model, including planning cadences, OKRs, roadmap processes, and cross-functional alignment mechanisms.
• Build scalable systems, frameworks, and rituals that enable Product Managers and cross-functional teams to operate effectively and autonomously.
• Champion data democratization by equipping teams with intuitive tools, dashboards, and training to self-serve insights and make informed decisions.
• Drive organizational clarity by standardizing how product performance is measured, communicated, and acted upon.
• Build a strategy for opportunities to leverage AI across the entire PDLC.
• Partner with Product, Engineering, and Data teams to embed AI into customer insight generation, roadmapping, product development workflows, and performance analysis.
• Evaluate and deploy AI-powered tools that increase team leverage and reduce manual overhead.
• Continuously assess emerging AI capabilities and translate them into practical, high-impact applications for the product organization.
• Own the vision and roadmap for the product analytics ecosystem, ensuring it scales with the business and supports evolving product and company needs.
• Partner closely with Engineering and Data leadership to establish best-in-class practices for instrumentation, data modeling, governance, and taxonomy.
• Ensure the integrity, accessibility, and consistency of product data across the organization.
• Oversee the development of core metrics, self-service data models, and reporting infrastructure that serve both tactical and strategic use cases.
• Act as a key strategic partner to Product, Engineering, Design, and GTM leaders, driving alignment across priorities and initiatives.
• Identify and remove operational bottlenecks that hinder product velocity and impact.
• Build and lead a high-performing Product Operations function over time, setting a vision for team growth and capability development.
• Influence without authority, driving adoption of best practices across a diverse set of stakeholders.

Requirements

• 8–12+ years of experience across Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related fields, with increasing scope and leadership responsibility.
• Proven track record of defining and scaling product operating models and analytics ecosystems in high-growth SaaS or platform environments.
• Demonstrated ability to influence executive stakeholders and shape product and business strategy through data-driven insights.
• Deep expertise in product analytics, including event instrumentation, data modeling, KPI development, and experimentation frameworks.
• Strong tools & data fluency (experience with tools such as Looker, Amplitude, Mixpanel, Snowflake, or similar).
• Experience leading cross-functional initiatives that drive measurable business impact.
• Exceptional communication and storytelling skills, with the ability to translate complex data into clear, actionable insights for diverse audiences.
• Strategic mindset paired with operational rigor—able to set vision while also ensuring disciplined execution.
• Experience building, mentoring, or leading teams is strongly preferred.

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education
• we’re invested in your development.