Monitor email, DMs, creator-facing chat and answer all inquiries within one business day.
Assist in creator collaboration onboarding and eventually be able to set up when a senior associate is unavailable.
Accurately review creator collaboration gift card compensation eligibility.
Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner.
Provide timely follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-related information to ensure smooth execution.
Identify opportunities for improvement while taking the creator perspective into account.
Seek out opportunities for growth and development with your manager.
Actively engage and participate in 1-on-1s, team meetings, and training sessions.
Stay updated on influencer marketing trends to provide the best creator experience.
Execute and own all assigned projects and tasks with a strong self-starter mentality.
Other projects and tasks as assigned.

2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
Ability to work efficiently while maintaining attention to the details
Strong self-starter and problem-solving mentality with the ability to act and react in a professional manner when confronted with adverse situations
Demonstrates critical thinking, personal organization, and interpersonal skills
Growth mindset: an ability and desire to learn and pivot skill sets based on business needs
Delivers written and verbal communication in a clear, compelling manner with minimal errors
Proven ability to prioritize and multitask. and manage multiple projects simultaneously
Enjoys working on a team but is successful working independently and taking ownership of tasks

Customer Service, Creator Support

Key skills