Customer Support Representative

Role Overview

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Requirements

• 6+ months of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer will be provided depending on the position offered
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• medical, dental, and vision insurance
• comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• paid time off and holidays
• paid training days
• DailyPay enrollment option to access pay "early," when you want it
• paid training and performance-based incentives
• lucrative employee referral bonus opportunities
• health and wellness programs with trained partners to help promote a healthy you
• mentorship programs that support your rewarding career journey
• work-from-home convenience
• programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• celebrations for Commutatus Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more