Manager, Workforce Administration

Role Overview

• Oversee the day-to-day WFA activities for the Hyderabad based WFA team.
• Participates as a member of the global GBS P&C Ops management team and assist in setting goals, processes & procedures across the global teams (Hyderabad, India and Mexico City, Mexico, US among others).
• Creates & drives individual team objectives & expectations that align with overall division and Company goals.
• Act as primary support for various P&C teams across WBD.
• Reviews, analyzes and audits data for completeness and accuracy.
• Run and distribute monthly reports & Ad/Hoc reports to divisional & P&C management as needed.
• Ensures the team meet service level agreements and is responsive to client needs.
• Mentor and provide guidance to WFA team members related to work performance and opportunities to gain additional skills.
• Host team meetings to ensure all team members are aligned with processes.
• Coordinate with technology team to implement and/or research new ideas for system enhancements or troubleshoot system issues.
• Act as final escalation before WFA Lead to respond to requests for assistance and guidance on processes from internal and external peers and clients.
• Manage team members who process Data Correction requests from field or because of internal audits.
• Work with P&C to identify issues and make corrections to employee data.
• Counsel P&C when correction may impact other employee data such as vacation accrual, pension, benefits, bonus etc.
• Represent WFA team as subject matter expert in meetings and during large & small projects.
• Assist with Change Management efforts as the result of process change, including the creation of process documentation.
• Complete Performance reviews for direct reports to include feedback on performance objectives and expectations.
• Partner with upper management across the organization on various projects, initiatives and on day-to-day support/escalations.
• Help team plan & prioritize duties & project support work.
• Find opportunities for process improvement/efficiencies and implement as appropriate.

Requirements

• 10 to 14 years Human Resources administrative or related experience required, preferably with supervisory responsibilities from a global entertainment environment.
• Must be able to maintain confidentiality and use confidential information appropriately.
• Bachelor's degree in Human Resources or related field, or equivalent combination of work experience required.
• Must be fluent in English.
• Experience with Workday HR/payroll or other SaaS payroll tools preferred (SAP or PeopleSoft).
• Strong skills required with Outlook, Excel, Word and PowerPoint.
• Strong relationship skills. Experienced in building and maintaining effective collaborations. Recognized for reliability, integrity, and trustworthiness.
• Skilled in process improvements and problem solving, taking initiative to own work projects/tasks.
• Excellent planning, time management, prioritization, and follow-up skills.
• Has strong analytical skills and attention to detail.
• Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels and in English.
• Must have flexible and adaptable attitude to cope with fast changing and complex environment.
• Demonstrates ability to coach and develop team specialists and create a strong employee culture.

Benefits

• Competitive salary
• Career defining opportunities
• Thoughtfully curated benefits
• Tools to explore and grow