Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.
Design and configure Five9’s platform for each customer’s unique requirements.
Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site.
Provide customized training to ensure customers have a thorough understanding of these solutions.
Articulate the value of Five9’s Professional Services through demonstrations and open discussion with Customers and prospects.
Effectively communicate with internal and external stakeholders.

Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required
Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
Excellent verbal and written skills required.
BA/BS or equivalent experience is required.
Technical certifications are a plus.

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Delivery Platform Engineer

Key skills