Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery
Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
Educate client about resources, eligibility, and services with a positive and professional approach
Maintain complete and accurate documentation of cases within our proprietary database
Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
Other duties as assigned.

Master's degree in Social Work, Counseling, or Psychology required
Exceptional communication skills, with strong focus on customer service
Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.

Guidance Consultant, Clinical EAP Intake and Triage

Key skills