Bilingual Guidance Consultant, Clinical EAP Intake and Triage

Role Overview

• Telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources.
• Ensure adherence to departmental protocols, best practices, and customer requirements.
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources.
• Educate client about resources, eligibility, and services with a positive and professional approach.
• Maintain complete and accurate documentation of cases within proprietary database.
• Maintain awareness of emerging behavioral health trends and best practices.
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
• Other duties as assigned.

Requirements

• Master's degree in Social Work, Counseling, or Psychology required.
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
• Clinical assessment experience in mental health, chemical dependency, and crisis stabilization.
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.
• Bilingual Spanish required.

Benefits

• Full benefits package, including Paid Time Off (PTO)
• Medical, dental, vision
• 401(k) with match
• Robust EAP
• Wellness program