IT Network and Telecommunications Manager

Role Overview

• Oversee the design, implementation, and maintenance of enterprise network infrastructure across two data centers.
• Manage Azure networking environments including virtual networks, ExpressRoute, VPN gateways, and network security groups.
• Implement and maintain global load balancing services to ensure high availability and optimal performance.
• Ensuring network infrastructure meets security, compliance, and business continuity requirements.
• Develop and maintain business continuity plans for network and telecom systems.
• Manage and optimize Genesys Cloud CX platform for contact center operations.
• Oversee Microsoft Teams and Zoom video conferencing and telephony infrastructure.
• Lead global telecom support operations, ensuring 24/7 availability and service quality.
• Manage voice and video communications systems, including SIP trunking, call routing, and quality monitoring.
• Optimize telecom costs while maintaining service quality standards.
• Guide design and manage implementation of Cisco-based network solutions including routers, switches, firewalls, and wireless infrastructure.
• Monitor network performance, capacity, and security across all locations.
• Lead troubleshooting complex network issues and incident response efforts.
• Implement network automation and optimization strategies.
• Maintain comprehensive network documentation and topology diagrams.
• Partner with Infrastructure Security team to implement network security policies and controls.
• Collaborate with Application Development teams to ensure network infrastructure supports business applications.
• Manage relationships with telecommunications carriers, ISPs, and technology vendors globally.
• Participate in negotiating contracts and service level agreements to optimize cost and performance.
• Oversee vendor performance and ensure adherence to SLAs.
• Evaluate innovative technologies and vendors to support business needs.
• Coordinate vendor and staff access and activities within data centers.
• Build, mentor, and develop a high-performing network and telecom support team.
• Establish team goals, performance metrics, and professional development plans.
• Assist with management of Network and Telecom budget.
• Manage on-call rotation and paging service.
• Perform other duties as assigned

Requirements

• Bachelor of Science (BS) in Computer Science, management information systems, information technology, or a related field.
• 10+ years of work experience in information technology network and telecommunication environments, including planning, implementation, and maintenance of network and telecommunication systems.
• 7+ years of work experience leading and managing technical teams.
• Industry certifications are a strong plus (Cisco CCNP, CCIE Microsoft Azure Administrator, Network Engineer Associate, Genesys Cloud CX Professional Certification, ITIL Foundation v4, Project Management Professional (PMP).
• Proficiency with M365, MS Visio, and MS Project.
• Experience planning and executing large-scale production network and telecommunication projects with minimal downtime and limited impact on the systems.
• Proficiency with Cisco, Genesys Cloud CX, Zoom, MS Teams, and faxing solutions.
• Proficiency with Azure networking.
• Strong knowledge of routing protocols including BGP, OSPF, and EIGRP.
• Experience with SD-WAN and Express Route technologies and implementation.
• Proficiency with network monitoring and management tools (SolarWinds, PRTG, Nagios, or similar).
• Experience with network automation tools and scripting (Python, Ansible, PowerShell).
• Understanding of network security principles including firewalls, IDS/IPS, and zero-trust architecture.
• Experience with ITSM tools (ServiceNow, Jira Service Management, or similar).
• Proficiency with Public Cloud infrastructure connectivity.
• Consistent track record of handling escalations on large-scale and mission-critical on-premises and cloud networks and telecommunication systems.
• Able to prioritize and execute tasks while demonstrating poise in a high-pressure environment.
• Project management and sr. level technical team management.
• Excellent written and verbal communication skills with ability to present to both technical and executive audiences.
• Strong analytical and problem-solving abilities with focus on root cause analysis.
• Proven vendor negotiation skills and contract management experience.
• Budget management and cost optimization experience.
• Change management expertise in enterprise environments.
• Ability to translate business requirements into technical solutions.
• Strong organizational skills with ability to manage multiple priorities simultaneously.

Tech Stack

• Ansible
• Azure
• Cloud
• Firewalls
• ITSM
• PMP
• Python
• ServiceNow

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more