Efficient processing of various documents provided by different entities to generate invoices/claims in line with the company’s SLA
Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals in order to achieve maximum reimbursement and a high level of client satisfaction
Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff
maintaining a high level of professionalism, and providing precise and accurate information
Responding to daily queries via email from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
Establishing and maintaining good client and hospital relationships at all levels
Attending and participating in training as required as well as providing training & mentorship to less experienced team members
Handling insurer/hospital returns and corrections
Ad hoc duties as required or assigned by manager/supervisor

Third-level qualification in business, medical, or science discipline
Analytical skills
Basic Excel skills at minimum
Ability to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
Regular expansion of knowledge re: Irish healthcare system
ability to adjust to constantly changing insurer requirements keeping in mind client & hospital specific rules already in place
Ability to work in a team environment, understanding the value of internal communication and common effort required to complete all daily tasks
Ability to work independently on tasks as assigned by Supervisor/Manager

Medical Billing Administrator

Key skills