Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope
Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
Excellent communication and collaboration skills; you work well across teams and make things happen
Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce

Flexible PTO
Parental Leave
16 weeks with 100% base salary + gradual return to work
WFH Stipend
An initial $500 (Non-engineers) or $750 (Engineering roles)
Coworking Stipend
$300 / month if you prefer to be at a coworking facility near you
Energize Fridays
Company-wide days to log off and recharge
Connectivity Stipend
Up to $100 / month towards internet or phone
Learning & Development
$720 / annually to use towards professional development (You have to complete 90 days of employment to receive this stipend)
Medical, Dental, and Vision
Premiums are 100% covered for Aurorans and 90% for dependents

Senior Account Manager

Key skills