EEG Research Sales Account Manager

Interaxon (Muse) is a neurotechnology company that builds brain-computer interfaces. They are seeking an EEG Research Sales Account Manager to bridge the gap between research teams and customers, providing support and understanding of research products and workflows.

Responsibilities:

• Serve as the primary point of contact for research customers
• Develop a deep understanding of research products and workflows to help researchers use the platform effectively
• Provide front-line customer support, including issue diagnosis and guidance for research clients
• Own issue intake, triage, and escalation, partnering closely with Research and Development teams to ensure timely, effective resolution
• Create, track, and manage Jira tickets to document issues and follow them through to completion

Requirements:

• Degree in a scientific or technical field (e.g., neuroscience, biomedical engineering, computer science, engineering, or related)
• Ability to understand and communicate research or medical technology concepts
• Strong communication and interpersonal skills, with a customer-facing mindset
• Comfort with technical tools and systems; basic technical literacy required
• Interest in or early experience with sales or customer success in a research or technical environment
• Familiarity with CRM tools (e.g., Salesforce) or ability to learn quickly
• Self-motivated, organized, and able to work independently
• Strong problem-solving skills
• Familiarity with EEG or neuroscience research workflows
• Experience in a sleep lab or clinical research setting
• Experience with research, clinical, enterprise, or pharma customers
• Exposure to AI-enabled tools or data-driven systems