Contact customers via phone, email, and written communication to collect overdue payments
Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
Apply customer payments and maintain accurate financial records
Process credit card payments, issue credits, and make account adjustments as needed
Negotiate payment plans when appropriate to support collections efforts
Respond to inbound calls, answer questions, and route inquiries as needed
Perform data entry and maintain detailed account documentation
Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
Support continuous improvement of collections processes and workflows

2 to 3 years of experience in Accounts Receivable, collections, or a similar role
Proficiency in billing and invoicing using QuickBooks
Strong understanding of accounts receivable processes, billing, and collections best practices
Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
Excellent verbal and written communication skills, with a professional, persistent, and client-focused approach
Strong organizational skills with exceptional attention to detail and accuracy
Ability to manage multiple priorities and deadlines in a fast-paced environment
High level of integrity and professionalism when handling sensitive financial information
Self-motivated, results-driven, and able to work independently with minimal supervision
Experience handling high-volume collections or aging portfolios
Experience working with cross-functional teams in a fast-paced environment
Experience working with US-based clients, with a strong understanding of US business practices and communication standards
Comfortable working in a fully remote environment
Availability to work US Pacific Time (PST) hours
High school diploma or equivalent required

Accounts Receivable Collections Associate

Key skills