About this role

Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables
Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones
Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows
Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation

5+ years in project management, technical onboarding, customer delivery, or customer engineering within SaaS
Experience managing technical SaaS implementations, preferably in Identity, Security, or IT infrastructure
Hands-on experience with IdP/PAM solutions (Okta, Azure AD, CyberArk, Ping Identity), authentication protocols (OAuth, SAML), REST APIs, integrations, and troubleshooting
Strong organizational, communication, and stakeholder management abilities; adept at translating between technical and non-technical audiences
Strong organizational skills with a track record of managing multiple concurrent projects
Comfortable collaborating with technical teams and translating between technical and non-technical audiences

Customer Delivery Manager

Key skills