You'll be the named partner for a portfolio of major enterprise accounts (typically $200k+ ARR), acting as their guide through everything from onboarding to renewal and long‑term value realisation.
Building trusted relationships with executives and senior stakeholders.
Leading multi‑product, multi‑region implementations without losing sight of commercial objectives.
Running structured success plans and Executive Business Reviews that demonstrate clear ROI.
Identifying risk early, managing escalations confidently and constructively.
Driving growth opportunities where they genuinely support customer outcomes.
Coordinating internal account teams to ensure the customer journey is joined‑up and proactive.
Keeping meticulous documentation in Salesforce (we actually do look at it).

Experience in Customer Success, Consulting, Account Management or a similar enterprise‑focused role
A track record of managing large, complex, multi‑million‑dollar portfolios
Experience with SaaS, digital transformation and enterprise rollouts
Strong financial and analytical skills — from value modelling to presenting business cases
Industry exposure in areas like healthcare, life sciences, government, utilities, manufacturing or financial services
The ability to think strategically, communicate clearly, and operate calmly under pressure
Bonus points: MBA, PMP, or experience with SDLC, Agile/Scrum, SQA or enterprise architecture

Hybrid work from our downtown Fort Lauderdale office
25–30% travel for strategic customer engagements
A senior role, leading the way
The opportunity to influence product direction and participate in customer advisory boards
A seat at the table in a business where customer outcomes genuinely matter

Senior Customer Success Manager

Key skills