Branded Merchandise Account Executive

Role Overview

• Drive Revenue & Develop Strategic relationships
• Build and manage a strong pipeline of new and expansion opportunities, proactively engaging and identifying potential deals within new and existing accounts
• Act as a trusted advisor for new and pre-existing customers, leading high-level consultative conversations that help grow and close deals
• Develop and present merchandise strategies and program recommendations that align with client brand objectives
• Identify upsell and cross-sell opportunities
• Guide customers through the sales + order process, managing every project detail from the first conversation through final delivery
• Capture and act on customer feedback to continuously improve the experience
• Sourcing & Vendor Management
• Leverage your distributor and supplier network to source cost-effective, high-quality promotional products
• Negotiate pricing, timelines, and terms with vendors while building and maintaining strong long-term partnerships
• Evaluate supplier performance and identify opportunities to introduce new products, capabilities, and materials to the team
• Stay current on trends, decoration methods, and emerging product categories through supplier webinars, trade shows, and industry events
• Team Collaboration & Mentorship
• Collaborate closely with cross-functional teams — including Sales, Operations, Customer Experience, and Product — to execute complex custom orders
• Mentor and guide Stadium team members, sharing industry knowledge and creative selling strategies
• Serve as an internal resource on promotional products best practices, helping elevate the broader team's capabilities
• Contribute to process improvements that make our workflows more efficient and scalable as we grow as an organization
• Platform & Program Expertise
• Develop and maintain expert-level knowledge of the Stadium platform and all its features to aid customers in their product decisions
• Foster confidence and enthusiasm with new customers, setting the tone for long-term partnership

Requirements

• 5+ years of experience in the promotional products industry, strongly preferred on the distributor side
• Experience in consultative Sales & pipeline management
• Strong consultative selling skills
• Ability to thrive in a dynamic & fast-paced environment
• Highly organized with the ability to manage multiple projects, pipelines, and relationships simultaneously without dropping the ball
• Leverage knowledge of the distributor and supplier industry to build relationships with vendors and assist in sourcing cost-effective printing and promotional products
• Solutions-oriented mindset and background as a proven problem solver
• Excellent written and verbal communication skills with attention to detail
• Great listener and keen to understanding customer situations and goals before responding with strategic guidance
• An organized and process-oriented approach to managing relationships with customers
• A fun, approachable personality; easy to get along with, but driven and focused
• An eager desire to make a meaningful impact on the ground floor of a growing start-up
• English as a first language (additional languages a plus)

Benefits

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole
• Career mobility and opportunities to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Company perks and benefits
• generous PTO