Manage and strategically expand relationships with our High Tech customer accounts.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
Drive the entire sales process from prospecting to deal closure, including launch.
Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.
Effectively communicate with all levels of the customer organization such as developers, managers, and executives.
Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales and a track record of selling complex technical solutions.
Accountable for net revenue retention and growth, relationship management, cross sells, upsells, and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated success by exceeding quota on a consistent basis.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define processes and build programs.
Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence.
Familiarity with Twilio ecosystem of Tools: Salesforce, Gong, Outreach, LinkedIn SalesNav, Looker, Tableau, G-Suite (proficiency in Google Sheets)
Excellent verbal and written communication & presentation skills.
Bachelor’s Degree or equivalent years of experience.

Strategic Account Executive

Key skills