Head of AI Enablement

Role Overview

• Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy.
• Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service.
• Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization.
• Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness.
• Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows.
• Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff.
• Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment.
• Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations.
• Identify and prioritize high-value AI use cases with measurable ROI across business units.
• Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale.
• Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization.
• Manage a portfolio of AI enablement projects, balancing speed with quality and governance.
• Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards.
• Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

Requirements

• Generally requires a minimum of 10+ years experience in technology, data, or product leadership roles.
• 3-5+ years leading AI/ML strategy, deployment, or enterprise enablement initiatives.
• Proven track record of driving AI or digital transformation at scale.
• Strong understanding of LLMs, generative AI, recommendation systems, NLP, and predictive analytics.
• Experience influencing cross-functional stakeholders and executive leadership.
• Ability to translate complex AI concepts into clear business impact.
• High degree of accuracy and attention to detail.
• Excellent organization skills and ability to multi-task.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.