Key skills
CommunicationRemote Work
About this role
Role Overview
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
- Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
- Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
- Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs;
- Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
- Acquire in depth knowledge of public / private and federal funding mechanisms;
- Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms;
- Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
- Responding promptly and professionally to physician enrolment requests;
- Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.
Requirements
- Bilingualism in English and French is an asset;
- Ability to handle a high caseload in a fast-paced, changing environment;
- Minimum of 2 years experience in customer/client service experience;
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
- Professional/courteous/efficient telephone manner;
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
- Strong communication and interpersonal skills;
- Ability to work independently and in a team environment;
- High attention to detail;
- Prior experience in a reimbursement role is a strong asset;
- Experience in biologics will be considered an asset;
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
- Ability to resolve issues effectively and efficiently.
Benefits
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.