Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements
Support 3–5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas
Participate in pre-Go Live planning and post-Go Live debriefs
Respond to client feedback and content-related escalations, when applicable
Collaborate with OT Managers and cross-functional stakeholders to ensure training aligns with project expectations
Maintain and update training materials tied to assigned projects or client workflows
Take ownership of content areas linked to specific responsibilities or client portfolios
Customize training materials to reflect client-specific workflows and feedback
Contribute to and curate resources in the internal OT content library
Support quarterly planning, department process reviews, and special initiatives
Deliver onboarding, upskilling, and refresher training for OT trainers
Conduct Quality observations for OT trainers

Bachelor's degree required
Minimum 3 years of experience supporting onboarding, implementation, or training delivery for athenaOne or a comparable EHR platform
Proven ability to manage and execute complex client training assignments with minimal oversight
Strong project management skills, including task prioritization, coordination of deliverables, and ownership of timelines
Skilled in developing polished, client-ready materials including presentations, training content, and meeting agendas
Proficient in Microsoft Excel, PowerPoint, Word, and SharePoint, with a strong eye for formatting and attention to detail
Experience maintaining and customizing training materials tied to release cycles or client-specific workflows
Comfortable leading internal upskilling sessions and onboarding initiatives
Strong interpersonal and communication skills with experience collaborating across cross-functional teams (e.g., Product, Client Services, Enablement)
Familiarity with clinical operations and revenue cycle workflows in ambulatory or enterprise healthcare settings
Willingness to travel up to 25% for onsite training support, trainer observations, and department initiatives

Onsite Training Manager

Key skills