Investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers.
Play a critical role in our network transformation through building a unified network across all lines of business.
Maintain the technology that keeps millions of our customers connected.
Coordinate installation, testing, and troubleshooting on voice and data network platforms and transmission facilities.
Assist with maintaining system applications using traffic and capacity monitoring tools to track errors and keep the network performing optimally.
Utilize scripting tools to create router configurations for cell site technicians.
Troubleshoot ports and services on Alcatel (Nokia) and Cisco routers as well as replacing faulty hardware.
Cabling new optical ports, and installing optical interfaces (SFP/QSFP/XFP).
Monitor building automated systems to maintain operation of network equipment such as AC/DC power systems and HVAC systems.
Maintain a secure operating environment to ensure vendor safety and network integrity.
Open change control notices during building activity that may affect service.
Update daily logs with site-specific information to track and maintain network changes.
Compose emails and reports for system documentation to maintain environmental compliance and safety standards.

Associates degree or two or more years of work experience.
Three or more years of relevant work experience.
Ability to perform physical requirements of the job, with or without a reasonable accommodation.
Willingness to work on a 24x7 on-call rotation and work on a rotational night shift.
A technical degree in Electronics, Electronics Engineering, or Telecommunications.
Bachelor’s degree.
CCNA or JNCIA Certification.
General knowledge in the use of electronic test equipment.
General knowledge of transmission facilities (dark and lit fiber services, Ethernet, 1G, 10G, 100G).
Experience with scripting and configuring Alcatel (Nokia) and Cisco routers.
General knowledge and understanding of routing protocols.
Training or experience in any of the following areas: data communications, digital communications, operating systems and applications, telecommunications, networking or router support or working knowledge of DC power rectification and battery systems.
Demonstrated project management skills.

Network Performance Engineer

Key skills