Own regional P&L outcomes, including NRR, GRR, PS delivery margin, and SME retention influence
Cultivating C-suite and VP-level relationships with strategic accounts
Lead the regional TSM organization, ensuring every account has a named owner and Account Success Plan
Drive RingCentral AI feature adoption across the AU/APAC base
Own the PS function, owning delivery metrics
Ensure clean, structured handoffs with documented context from PS to TSM post-implementation
Manage the SME function to ensure specialty lane coverage
Act as the operational bridge between AU/APAC customer realities and global CX, Product, Engineering, and Support teams
Own the regional talent strategy: hiring, performance management, and career development

10+ years of post-sales leadership experience managing geographically distributed teams
Proven track record of achieving NRR/GRR targets and managing VP/C-suite level relationships
5+ years of people leadership experience across time zones
Specific background in the UCaaS or CCaaS space
Experience with Professional Services (PS) functions
Strong commercial instincts for renewal forecasting and identifying churn risk
Experience managing offshore or nearshore delivery teams
Direct professional experience in the AU/APAC market
Previous leadership of an SME or specialty technical practice
Knowledge of the APAC competitive landscape
Experience scaling a Customer Experience organization
Bachelor's degree in Business, Technology, Engineering, or a related field
Preferred: Advanced degree (MBA or equivalent)

RVP Technical Success, AU/APAC

Key skills