Oversees Claims department operations, optimizing workflows and ensuring high productivity
Develops and implements strategic plans for the Claims department to align with business goals and objectives
Leads the strategic oversight of claims settlements to confirm coverage and determine liability, compensability, and damages
Advises team members on claim file management including settlement and reserving strategies
Analyzes claims data to identify trends, assess performance, and provide regular reports to senior management
Establishes reserves and provides insights or reports to Corporate Claims or senior management
Performs other duties as assigned
Responsible for leading First Notice of Loss Claims Intake/supporting Workers Comp and Commercial Auto

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling, including a minimum of 4 years leadership experience
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)

Claims Operations Manager

Key skills