Drive Success Plans as a trusted advisor and customer advocate for high profile customers
Act as a direct liaison between Cloudera and the customer ensuring successful product adoption
Plan, prepare, and drive execution of the adoption plan
Manage checks and balances between company and customer
Assist with critical escalation management ensuring positive Cloudera interactions
Form relationships of trust with customers, anticipate issues, and act with agility
Take ownership of customers' product adoption and Success Plan
Liaise with key internal and external stakeholders
Develop and leverage reports, dashboards, and communications to summarize customer engagement

Fluent English and Spanish Language Skills, Portuguese is a plus
Experience with large scale data platforms
Experience with software implementation and upgrade management
Strong technology background either in a technical or business capacity
Familiarity with project lifecycle management and the complexities around project delivery.
Understanding of data management concepts
Understanding of ITIL concepts
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
Understanding of networking concepts
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
5 or more years relevant experience.
Degree level of education with high attainment or equivalent experience in a related field.

Strategic Customer Success Manager

Key skills