Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs.
Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities.
Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation.
Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams.
Maintain thorough account and campaign records in Salesforce and Ad+.
Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes.
Apply strong attention to detail when managing complex orders, performance data, and reporting.
Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment.
Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners).
Manage time effectively, balancing workload and communicating timelines or potential delays.
Work independently as a proactive problem-solver and self-starter.
Utilize Outlook, Excel, and related software tools with confidence.

Experience working for or closely with media or creative agencies.
Strong background in digital media planning or activation preferred.
Strategic thinker with the ability to identify opportunities to add value at every stage of the campaign lifecycle.
Excellent written and verbal communication skills.
Positive, entrepreneurial mindset with a collaborative approach.
Strong quantitative, analytical, and critical‑thinking abilities.
Ability to manage multiple projects simultaneously and adapt quickly in a fast‑paced environment.
Resourceful, solutions‑oriented, and committed to continuous improvement.
Self‑motivated with a desire to build, innovate, and take ownership of responsibilities.
Creative, passionate about digital media, and eager to bring forward new ideas.
Salesforce experience is a plus.
Ability to work in PST time zone required.

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Client Success Manager

Key skills