Senior Technical Product Manager

Role Overview

• Own the end‑to‑end development lifecycle for our platform and unified client gateway—collaborating with engineering, design, and subject matter experts.
• Define and drive the team’s product strategy and roadmap, aligning with business goals, user needs, and technical feasibility.
• Facilitate transparent, cross‑functional prioritization to maintain and communicate a living roadmap that balances new capabilities, technical debt, and operational reliability.
• Understand business requirements and translate them into clear, actionable product requirements and user stories, organizing and prioritizing the development backlog for engineering teams.
• Collaborate closely with technical teams, business stakeholders, and process owners to identify and drive the change necessary to deliver impact, regardless of where it needs to happen.
• Lead effective integrations between our products and other enterprise systems, including vendor offerings.
• Drive effective decisions on when to build vs buy vs partner to deliver results.
• Own production validation, feature testing, and bug verification to ensure high‑quality, reliable releases.
• Support change management and go‑to‑market efforts for new platform capabilities, including documentation, release notes, and help center content.
• Partner with customer enablement, marketing, and change management teams to support demos, training, onboarding, and adoption.
• Manage feature flags and release gating, determining which users gain access to which capabilities and when.
• Conduct structured beta testing and usability research, synthesizing feedback and prioritizing improvements ahead of general availability.
• Research market trends, competitor offerings, and emerging technologies to identify opportunities to improve platform capabilities.
• Collaborate with product analytics to define and track success metrics, interpret usage data, and communicate outcomes to stakeholders.
• Mentor and guide other product managers, fostering their growth and raising the bar for product management practices across the team.
• Keep business unit leaders and executive stakeholders informed and aligned on strategy, progress, and risks.
• Support business unit technology strategy, including architecture alignment and integration of third‑party solutions.
• Stay current with product management best practices and AI trends, incorporating modern tools, frameworks, and capabilities into the platform and delivery process.
• Hold a high bar for security, user experience, reliability, quality, and ways of working.

Requirements

• Minimum of 8 years of experience in product management
• Strong technical fluency—solid understanding of APIs, cloud platforms (AWS, Azure, or GCP), databases, system design, and modern software architecture
• Proven ability to translate complex technical and business requirements into clear product direction and user-friendly experiences
• Experience navigating organizations, data, and processes to translate complexity into action that solves meaningful, complex problems and delivers real-world solutions
• Experience working closely with software engineers, defining technical requirements, and participating in architecture discussions
• Excellent communication and collaboration skills, with experience presenting and influencing executive stakeholders
• Strong analytical and problem‑solving skills with a data‑driven, customer‑centric mindset
• Track record of successfully delivering and scaling software products
• Experience with Agile development methodologies and modern product management tooling
• Familiarity with security and compliance standards and modern platforms, architecture, and integration patterns
• Experience building multi‑tenant SaaS platforms and shared platform capabilities (e.g., identity, access control, roles and permissions)
• Strong inclination to act with agency—figure out how to move forward most productively while communicating effectively along the way.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays