Training Coordinator

Role Overview

• Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients.
• Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB.
• Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB.
• Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients.
• Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process.
• Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance.
• Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey.
• Issue Training Certificates and monitor Competency Checklists in a timely manner.
• Maintain organized and accurate client communications and feedback records in Highrise.
• Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts.
• Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly.
• Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers.
• Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar.
• Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training.
• Confirm outbound training sessions with clients via phone one week before the scheduled date.
• Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval.
• Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.
• Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB.
• Monitor student messages and relay inquiries to the appropriate department promptly.
• Support the Global Education Innovator with Education HUB tasks as required.
• Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful."
• Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams.
• Actively contribute to team meetings and help improve internal protocols and processes.
• Maintain accurate and up-to-date client records in Highrise following every client interaction.
• Provide general product and service information to clients and redirect inquiries to the appropriate department.
• Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
• Perform additional reasonable tasks as required to support the smooth operation of the business.

Requirements

• Previous experience in training coordination or a related field.
• Strong understanding of online learning platforms and tools.
• Proficiency in using Zoom and other virtual meeting platforms.
• Experience in scheduling and booking flights and accommodation.
• Excellent organizational and time management skills to manage schedules, bookings, and client communications.
• Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms.
• Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams.
• Ability to communicate complex information clearly and concisely.
• Experience in providing high-quality client support, ideally in a training or educational context.
• Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation.
• Competence in general office administration tasks, including maintaining client records and managing communications.
• Proficiency in using CRM systems like Highrise.
• Relevant qualifications in training, education, or business administration are preferred but not mandatory.
• Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun.
• Ability to work autonomously and as part of a team in a fast-paced environment.
• Ability to manage multiple tasks simultaneously and adapt to changing priorities.
• Willingness to occasionally travel or adjust working hours to meet training schedules.

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus