Key skills
Communication
About this role
Role Overview
- Take a high volume of incoming calls, chats, and emails
- Navigate multiple systems to aid in resolving issues
- Communicate professionally in a conversational manner
- Be punctual, reliable, problem solve, act with integrity
- Switch between any support channel based on business requirements
- Provide customer satisfaction through accurate query handling
- Maintain adherence to quality and compliance standards
Requirements
- 1 Year
- 5 years of relevant Customer Service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Customer focused mindset with a high level of urgency
- Review, analyze, and process critical customer queries with accuracy
- Adhere to quality, compliance guidelines and SLA’s
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment
Benefits
- health benefits
- maternity and parental leave
- PTO