Accountable for working with the Front Office Application support team.
Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.
Responsible for Incident Management within the Front Office area.
Responsible for working with Front Office Application support to drive Service Improvement.
Responsible to drive prioritization for the Front Office book of work.
Responsible for championing the use of Aladdin throughout the business.
Responsible for participating in any Business Continuity, Disaster Recovery and Failover activities.

Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.
Ability to work in 3 different time zones on rotation basis and over weekend for business critical activities.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people.
We also welcome those who take part in military service and those returning from career breaks.

Manager – Front Office Application Support

Key skills