About this role
Role Overview
- Demonstrates up-to-date expertise and applies this to the development execution and improvement of action plans by providing expert advice
- Supports the implementation of business solutions by building relationships and partnerships with key stakeholders
- Analyzes customer issues to understand customer perspectives
- Oversees contact center operations during lean staffing periods
- Implements process improvement plans by driving the improvement of existing contact center processes
- Gathers and interprets data and information in a digital environment
Requirements
- 6 months’ experience in retail, contact center operations, or a related area
- 1 years' experience with basic computer processing/data entry software
Benefits
- Health insurance
- Professional development opportunities