Area Reservations Sales Manager

Role Overview

• Join our team as Area Reservations Sales Manager and become one of the authors of our story
• Lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences
• Inspire others, both guests and team members, to chart their ultimate journey
• Oversee training and onboarding of other reservation sales associates
• Achieve monthly individual & team conversion and revenue goals
• Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details
• Pursue Outbound Revenue Opportunities through our lead management system
• Primary contact for Travel Agent requests and emails
• Ensure all requests and communication are replied to within Auberge Guidelines
• Distribute information to the reservations team to ensure the team keeps current with all information
• Ensure appropriate guest follow up takes place in a timely and proper fashion
• Assist with group rooming lists or 3rd party reservations as needed
• Maintain rate integrity in accordance with revenue management strategies
• Communicates strategies to reservation sales associates in a timely manner
• Attend and participate in weekly revenue meetings
• Complete and distribute daily reservations production report
• Create and maintain department scheduling and overview of timesheets
• Complete month end reconciliations and travel agent commissions report
• Maintain a standard of 80% or higher on shop calls
• Assist in maximizing hotel room revenue and occupancy numbers
• Participate in annual reservations sales training
• Fulfill daily tasks on the Reservations Checklist
• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards

Requirements

• 1-3 years of experience of supervisory experience
• Excellent communication skills, both written and verbal
• Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays
• Previous experience with Opera/Voice Agent/Synxis is preferred
• Strong computer skills and proficient in Excel/Google Sheets
• Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling
• Ability to work as a team-player and accept assignments from multiple individuals
• Experience leading a remote team
• Experience at a luxury hospitality property

Benefits

• Employees can work remotely