Managing a diverse portfolio of security services including Cloud & Email Security (Mimecast), Valimail DMARC, Microsoft Defender (XDR), and Microsoft Purview (DLP, IRM)
Overseeing a security services budget exceeding 5 million DKK, including anchor budget realisation, license control, and strategic investment planning
Leading vendor relationships and contract negotiations to ensure competitive service delivery while maintaining compliance with Novo Nordisk standards
Driving proof of concept initiatives and medium-to-large scale implementation projects that enhance our security capabilities
Collaborating with global stakeholders across India, Denmark, and the US to align security services with evolving business needs
Defining service strategy, roadmaps, and risk management in partnership with security architects, Information Security teams, and business leaders
Managing incident, change, problem, and release processes while ensuring compliance documentation meets QMS and regulatory requirements

12+ years of IT experience covering roles such as Security Consultant, Project Management (PMO), Service Manager, with strong knowledge of Lean, Six Sigma, and Agile frameworks
5-8 years of experience working with GxP requirements, validation, and compliance in regulated environments
Deep expertise in ITIL, Incident, Problem, and Change Management processes, with proven ability to implement and optimize these frameworks
Strong technical knowledge of security technologies including Identity & Access Management, Cloud Security, Email Security platforms, Microsoft Defender ecosystem, DLP/IRM solutions, and vulnerability management tools
Experience leading large-scale, cross-geographical projects and managing vendor relationships, including contract negotiations and SLA management
Bachelor's degree in Software Engineering, Computer Science, Economics, Business Administration, or related field (Master's degree or MBA preferred)
Excellent interpersonal and communication skills with the ability to influence decision-makers and present complex security solutions to stakeholders at all organizational levels
Cultural sensitivity and comfort working across multiple countries, cultures, and time zones with a genuinely global mindset.

Service Manager – IT Security Services

Key skills