Leads and owns deliverables with customer specific projects
Identify strategic opportunities for Senior to create value with new customers
Creates, cultivates and maintains strong customer relationships throughout all levels of the organization
Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes
Acts as liaison between customers and company departments
Manages the customer RFP process from beginning to end
Ensures Senior is on any relevant customer incoming RFP
Presents opportunities to applicable Senior businesses
Coordinates, participates in and submits RFP responses
Maintains an RFP log
Manages customer expectations regarding production capabilities, quality and OTD
Establishes and develops relationships with key stakeholders
Liaises between customers and leaders at applicable Senior businesses
Coordinates and supports in-person customer visits and engagement sessions
Aides in supporting Senior businesses with the creation/execution of a tactical and strategic plan
Attends required cross-functional meetings to align company obligations with customer contractual lead times
Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts
May determine the best method to resolve problems to ensure customer satisfaction

Bachelor's degree required and five years’ experience or equivalent combination
Minimum 4 years in the sales, customer service or contracts administration function in a manufacturing environment
Experience in the aerospace or industrial industry highly desirable
Customer focused, maintains high energy and sense of urgency
Excellent written/verbal communication and interpersonal skills
Ability to remain calm in the face of adversity
Able to quickly analyze data and generate countermeasures that meet customer expectations and organizational objectives
Efficient in the use of Power Point presentation tools and Excel spreadsheets
Bilingual (English/French) highly desirable.

Customer Relationship Project Manager

Key skills