Project Manager, IT Support

Mazda North American Operations is seeking a Project Manager for IT Support who will be responsible for the overall planning, management, and completion of IT projects. The role involves working with customers to develop project scopes, managing project teams, and ensuring effective communication between stakeholders.

Responsibilities:

• Under the direction of the Application Manager, is responsible for the overall planning, management, and completion of IT projects for specific business units and systems
• Uses project management skills to assign project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures and ensure quality of projects
• If required, manages a team of in-house resources for analysis and design
• Work with vendor/partners with on-shore and off-shore resources to develop and test systems
• Project Managers may be focused on customer or functional program areas where specific subject matter expertise will be important
• Works with customers to develop project scope of work documents and project work plans using MS Project
• Creates project plans that include an analysis of benefit, cost, work schedule and any related risks
• Identifies the technical approach to be used on a given project and manages the system development process
• Documents opportunities to integrate systems and resources to fulfill project requirements
• Provide leadership and clear demonstration of understanding of system development and maintenance of systems, including technology standards, application of methodology, scope definition and management, project planning and tracking, coordination of all necessary groups, adherence to coding standards and technology strategy
• Assigns, schedules, trains, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget
• Ensures effective communications and relationships between customers and project team members are maintained
• Acts as key liaison and coordinator between head office and MNAO delivery teams

Requirements:

• Bachelor's degree in Computer Science, Management Information System, or related field, or equivalent combination of education, training, and work experience
• Minimum of five (5) years' experience managing the implementation and support of information technology projects
• Experience working with senior stakeholders and non-technical business leaders
• Ability to produce timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning
• Knowledge of IT infrastructure, application development and data, and how it relates to enabling the business strategy
• Strong experience in marketing technology (MarTech), including Adobe platforms, along with deep familiarity in content management systems and digital content delivery
• Understanding of IT, including application development and infrastructure management concepts
• Ability to analyze user specifications, logically plan, coordinate, develop and test new or existing computer programs to resolve problems or enhance systems
• Ability to independently organize work processes, set priorities and make decisions on advanced assignments
• Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution
• Ability to work collaboratively with others to resolve complex issues with innovative solutions
• Critical thinking, attention to details, accuracy and data integrity is required
• Must be results-oriented with a focus on customer needs and quality
• Well-balanced interpersonal skills; Must be able to establish and maintain effective working relationships with all levels of management, employees, customers, and outside vendors
• Must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues
• Proficiency with computer applications, including Microsoft Excel, Word, Access, Project, PowerPoint and Outlook, as well as the ability to learn and effectively utilize other software applications used within the Company
• Reasonable knowledge of current hardware and software technologies and uses
• Strong organizational skills and the ability to prioritize tasks are essential
• Must be able to establish a course of action for self and others/department to accomplish specific goals; must plan and prioritize proper assignments of personnel and/or appropriate allocation of resources
• Self-motivated and capable of working with minimal supervision and/or direction
• IT support experience in the automotive industry
• Project Management certification preferred, but not required
• Change Management certification (e.g., Prosci) a plus