Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
Monitor market trends, competitor activity and customer insight to inform product evolution
Ensure solutions remain competitive, scalable and commercially viable
Lead full product lifecycle from concept to launch and optimisation
Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities
Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
Own portfolio performance and commercial success
Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
Enable Sales teams through training, proposition development and competitive positioning
Support go-to-market activity with Sales and Marketing
Manage strategic vendor relationships across the UC & CC ecosystem
Lead joint roadmap and planning sessions
Evaluate new technologies and integration opportunities
Gather customer feedback and insight to prioritise enhancements
Support strategic customer engagements where required
Ensure service documentation, SLAs and onboarding processes remain robust and up to date
Work closely with Operations to maintain service excellence

Proven Product Management experience within UCaaS, CCaaS or cloud communications
Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni-channel CCaaS
Experience with legacy voice systems (PBX, ISDN, PSTN)
Commercial acumen with experience building business cases and pricing models
Ability to translate technical solutions into compelling customer propositions
Experience working cross-functionally in a matrix environment

Product Manager – Unified Communications, Contact Centre

Key skills