ServiceNow Pre Sales Solution Consultant

Role Overview

• Lead presales engagements: impactful demos, workshops, and tailored solution presentations for global clients.
• Architect scalable ServiceNow solutions across ITSM, ITOM, IRM, HRSD, CSM, FSM, Gen AI/Agentic AI, App Engine, and industry-specific modules.
• Own proposals and RFP/RFI responses: technical documentation, solution design, effort estimation, pricing models.
• Collaborate with onshore leads, sales, delivery, and technical teams to create winning proposals and client roadmaps.
• Act as a trusted advisor, ensuring best practices and platform alignment; support seamless handover from presales to delivery.
• Provide technical guidance throughout the sales cycle, identifying cross-sell and upsell opportunities.
• Curate and maintain solution collateral: presentations, case studies, technical documentation.
• Stay ahead of industry trends, competitor offerings, and emerging technologies—especially in AI, CRM, and enterprise service management.
• Mentor and build offshore teams, fostering innovation and excellence.

Requirements

• Must have hands-on experience with AI-powered tools, automating workflows, analyzing AI-driven insights, and exploring AI’s impact on business functions and industries.
• Shape AI-enabled workflows and intelligent automation approaches to accelerate time-to-value and maximize ROI on the ServiceNow platform.
• Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.
• 10+ years proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
• Strong market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
• Ability to engage and influence C-level stakeholders.
• Partner closely with Service Sales Executives, Account Executives, Solution Consulting, and go-to-market teams to position and sell high-value professional services engagements.
• Act as the single point of continuity from sales to early delivery, ensuring seamless transition into execution.
• Translate vision into clearly defined delivery scope—produce Statements of Work (SOWs), delivery roadmaps, resource plans, and success criteria.
• Build accurate services estimates, select the right pricing model (T&M, fixed price, subscription), and ensure profitable delivery margins.
• Collaborate with Solution Architects, Practice Leads, and Delivery Managers to validate feasibility, identify risks, and secure the right skills for success.
• Hands-on experience in architecting and configuring solutions across ITSM, ITOM, ITAM, HRSD, CSM, FSM, IRM/GRC, App Engine/Platform, CMDB, CSDM.
• Integration experience with third-party systems (REST/SOAP APIs, LDAP, SSO, IT monitoring tools, HR/payroll systems, CRM, etc.).
• Strong understanding of ServiceNow platform architecture, data model, scripting (JavaScript, Glide), and workflow automation.
• ServiceNow Certified System Administrator (CSA) – Required.
• At least three Certified Implementation Specialist (CIS) certifications – Required.
• ServiceNow Certified Application Developer (CAD) or Certified Master Architect (CMA) – Preferred.
• Commitment to maintaining sales and technical certifications and continuous professional development.
• Experience in selling Managed Services and positioning multiple ServiceNow offerings as unified solutions.
• Self-driven, motivated, and results-oriented.
• Excellent oral and written communication skills.
• Ability to mentor, build teams, and work both independently and collaboratively.

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• We Take Care of Our People
• NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.