Analyse payment transactions and identify unusual or suspicious patterns or behaviours.
Detect and investigate potential fraud cases and escalate findings as necessary.
Ensure steady uptime of third-party service providers.
Take proactive steps to prevent fraudulent activities.
Ensure strict adherence to industry regulations and PayZeep's operational policies.
Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases.
Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes.
Prepare reports on suspicious transactions and collaborate with relevant departments to ensure timely action and compliance with regulatory requirements.
Participate in quality assurance efforts to test new POS and payment software releases.

Minimum of 2 years of professional experience in transaction monitoring or fraud detection within the Fintech/ Financial Services/Banking industry.
Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
Profound understanding of transaction routing and processing.
Proficiency in using fraud detection tools and software.
Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
Exceptional communication skills, both written and verbal.
Strong interpersonal and collaborative skills.
Excellent time management skills.
A team player, target driven and highly motivated.
Empathy and patience when dealing with clients.
Hold a BSc/HND from a reputable tertiary institution.
Certifications that relate to fraud detection tools and software.

Payment Operations Officer

Key skills