Bilingual Customer Service Broker – Home & Auto Insurance

Role Overview

• Providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies
• Directing or responding to telephone inquiries and written requests
• Resolving product and service problems by clarifying member complaints and determining the causes
• Attracting potential members by answering questions and providing information regarding products and services
• Processing rewrites and remarketing following established new-business guidelines
• Maintaining a comprehensive log and diary system,
• Filing and documenting records of insurance transactions and updating current rate manuals for all markets

Requirements

• The ability to communicate in French is required
• A RIBO license is required
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile
• Experience in personal lines automobile and property insurance is an asset
• Intermediate knowledge of Microsoft Office Suite applications

Benefits

• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options