Technical Support Specialist

Role Overview

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and diagnose hardware and software issues
• Identify and escalate priority issues to appropriate teams
• Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
• Maintain accurate records of customer interactions and resolutions in the ticketing system
• Provide training to customers on new products and software updates
• Collaborate with internal teams to resolve technical issues and improve product offerings
• Continuously improve technical knowledge and stay up-to-date with new technology and software releases

Requirements

• 2+ years of experience in technical support or related field
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting skills
• Ability to work well in a team environment
• Experience with ticketing systems and remote support tools
• Familiarity with Windows and Mac operating systems
• Basic understanding of networking protocols and concepts
• Knowledge of javascript and React js
• SQL and database query language experience

Tech Stack

• JavaScript
• React
• SQL

Benefits

• Health Insurance
• Training Budget
• Team building events
• Growth Opportunities
• Paid Time Off