Serve as the first point of contact for patients and caregivers, building trust, addressing inquiries, troubleshooting issues, and providing timely resolutions.
Guide new patients through the onboarding process, ensuring a seamless introduction to the device and application.
Proactively share patient and caregiver feedback with internal teams to inform product development, process improvements, and strategy.
Help to maintain and update a knowledge base of tech support solutions, procedures, and documentation to assist and communicate with customers efficiently.

Strong communication and interpersonal skills, with the ability to effectively engage and build relationships with patients and caregivers.
Excellent problem-solving abilities, with a proactive and solution-oriented mindset.
Ability to adapt quickly to evolving patient and caregiver needs, using judgment and initiative to move forward effectively.
Technical aptitude and the ability to quickly learn and understand complex software platforms.
Interest in healthcare and/or digital therapeutics or life sciences, with a commitment to improving patient outcomes.
Balance a high volume of patient and caregiver interactions and needs without compromising quality or responsiveness.

Clinical Support Specialist

Key skills