Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
Misc. Projects as needed.

Proven experience in a customer-facing role, ideally within SaaS or software industries.
Industry knowledge of the retail energy sector is preferred.
Familiarity with Zendesk or similar customer support software is a plus.
Strong written and verbal communication skills.
Will take ownership of a project and see it through to completion, even with obstacles.
Is a self-starter with a strong work ethic and superior attention to detail.
Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
A passion for helping customers succeed, with a proactive, solutions-focused approach.

Work from your home office
potential for occasional marketing trip
Health Insurance
premium paid 100% for employee
Paid Time Off
3 weeks + company holidays
End of year performance based bonus
A dynamic and collaborative work environment where teamwork is key.
Opportunities for growth and professional development.
A culture that celebrates progress and success.
A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.

Customer Success Manager

Key skills