Key skills
AnsibleAWSAzureCloudDNSFirewallsGoogle Cloud PlatformGrafanaKubernetesLinuxOpenStackPrometheusPythonSplunkTerraformUnixVMwareBashPowerShellGCPGoogle CloudIAMCI/CD
About this role
Role Overview
- Act as the final escalation point for complex technical issues related to Cloud infrastructure and services
- Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization
- Analyze logs, metrics, and configurations to identify root causes and implement effective fixes
- Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams
- Contribute to root cause analysis (RCA) and preventive action plans
- Support deployment, upgrades, and maintenance of production Cloud environments
- Collaborate with Product and Engineering teams to reproduce issues and validate fixes
- Mentor and support L1 and L2 Support Engineers
- Create and maintain runbooks, SOPs, and technical documentation
Requirements
- 5+ years of experience in Cloud infrastructure support, system administration, or technical operations
- Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes) Networking (VPCs, load balancers, routing, DNS, firewalls) Storage (object, block, databases) Security (IAM, encryption, best practices)
- Hands-on experience with Linux/Unix systems
- Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud)
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk)
- Strong analytical and problem-solving skills
- English level B2 or higher
- Nice to have Automation and scripting (Python, Bash, PowerShell)
- CI/CD pipelines and infrastructure-as-code (Terraform, Ansible)
- Cloud certifications (AWS, Azure, GCP)
- Knowledge of ITIL incident and problem management
Tech Stack
- Ansible
- AWS
- Azure
- Cloud
- DNS
- Firewalls
- Google Cloud Platform
- Grafana
- Kubernetes
- Linux
- OpenStack
- Prometheus
- Python
- Splunk
- Terraform
- Unix
- VMware
Benefits
- Competitive compensation
- Flexible working hours and hybrid or remote options, depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- Extra paid vacation and sick leave days*
- Support for life’s important moments and celebrations
- Language courses to help you connect and grow
- Modern, welcoming offices with snacks, drinks, and entertainment*
- Team sports and social activities*