Own the program design and implementation of the Service Track, focused on partners delivering consulting, implementation, managed, and success services globally
Define the partner journey, including lifecycle phases, milestones, and benefits, integrating AI capabilities to enhance scale and performance
Build scalable global programs across the partner lifecycle (recruitment, onboarding, enablement, incentives, and performance management), with AI-driven enablement, automation, and analytics as core pillars for partner success
Define and manage program governance, KPIs, success metrics, and reporting cadence
Use analytics to monitor performance, predict partner outcomes, and iterate based on data-driven insights and feedback
Partner with operations and analytics teams to embed AI and intelligent automation into partner workflows, ensuring programs are measurable, efficient, and aligned to Go-To-Market goals and business objectives
Collaborate with partner channels and alliances leaders, product, marketing, enablement, legal, finance, and operations teams to bring programs to market and ensure seamless execution with AI-integrated processes
Create executive-level communications, dashboards, and presentations using AI-enhanced data visualization tools to influence senior stakeholders and support strategic decisions
Define the end-to-end partner experience leveraging AI personalization and digital touchpoints across the partner portal, communications, and enablement

8+ years of experience in partner programs, channel strategy, or ecosystem management roles within technology or SaaS organizations
Experience building partner programs for Systems Integrators, Managed Service Providers, or Cloud Service Providers
Experience applying AI tools or automation to scale partner engagement, enablement, or operations
Experience with partner business models and how partners create value through co-selling, activation, and customer success
Experience designing and implementing incentive and benefits frameworks aligned to business goals
Bachelor's degree in Business, Marketing, or related field

Partner Program Manager, Service Track

Key skills