Vendor Services Program Manager

Role Overview

• Identify opportunities to improve existing operations workflows
• ultimately you will be responsible for driving better quality outcomes for customers while also lowering cost for the business.
• Hold a high bar for vendors to ensure they deliver great outcomes for our customers efficiently.
• Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to our customers.
• Analyze data and build reporting to drive cost improvements across our network of third party vendors.

Requirements

• 5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment
• Strong leadership and communication skills
• you have a proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.
• Excellent operational acumen
• you are able to spot deficiencies in current processes and implement improvements that scale.
• High level of ownership
• no problem is too big or outside of your scope. You are willing to jump in, help, and own the outcome.
• Strong bias for action
• You are able to launch solutions quickly, test them, and make changes as needed.
• Analytics Driven
• you are able to manipulate data to make insights and identify opportunities and solutions to problems.

Benefits

• Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today
• Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.