Genesis Digital, LLCRemote
Customer Support Engineer
United States
Full Time
1 week ago
No Visa Sponsorship
Key skills
CloudJavaScriptPHPPythonSQLCloudWatch
About this role
Role Overview
- Analyze logs, data, and system behavior
- Trace issues across frontend, backend, and database layers
- Classify issues accurately and defensibly
- Document findings clearly and concisely
- Ensure Dev tickets include reproduction steps, impact, and supporting evidence
- Partner with Engineering on confirmed defects
- Contribute to Root Cause Analysis (RCA) summaries
- Identify patterns across Complex Care tickets
Requirements
- 3+ years of experience in customer support
- Backend familiarity (PHP / Python)
- Frontend debugging basics (JS / HTML)
- Ability to write complex SQL queries
- Experience with observability tools: ELK, CloudWatch, CloudTrail, Logs Explorer, Cloud Audit
- Strong debugging and systems-thinking skills
- Ability to communicate clearly with customers
Tech Stack
- Cloud
- JavaScript
- PHP
- Python
- SQL
Benefits
- Health insurance
- Professional development opportunities