Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
Manage collections and overdue payments, including negotiating payment plans and settlements.
Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions.
Develop and implement strategies to improve collection efficiency and minimize delinquency rates.
Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction.
Maintain accurate and up-to-date customer records, including payment logs and communication histories.
Meet or exceed monthly collections and reconciliation targets while ensuring high service quality.
Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates.
Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols.
Prepare and distribute payment notices, confirmations, and remittance details.
Investigate and resolve payment discrepancies and transaction-related errors.
Uphold confidentiality, transparency, and compliance across all customer and partner transactions.

Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations
High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred
Proven ability to manage financial documentation and client correspondence with accuracy
Excellent communication, negotiation, and relationship management skills
Strong analytical and problem-solving abilities with high attention to detail
Sound knowledge of Escrow laws and financial compliance frameworks
Ability to work independently and remotely, maintaining consistent productivity and professionalism.

Customer Support Representative

Key skills