About this role
Role Overview
- Provide responsive, high-quality support to new and existing clients, ensuring a positive experience with our products and services
- Deliver technical assistance to users
- Train customers on how to use our platform and its features to help them get the most value from our solutions
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Manage customer interactions and track support cases using email, phone, and various online tools
Requirements
- Fluency in Norwegian, Danish, and English, both written and spoken; proficiency in an additional Nordic language is an advantage
- Experience using Zendesk or similar customer support platforms is a plus
- Service-minded, efficient, and proactive in your approach to customer interactions
- Detail-oriented and structured, with a strong focus on customer satisfaction
- Genuine interest in customer support and problem-solving
- Previous experience in a customer service or support role
- Collaborative team player who can also work independently and take initiative
Benefits
- Health insurance
- Flexible work arrangements
- Professional development