Key skills
IoTPythonC++CLeadershipMentoringTeam LeadershipCommunication
About this role
Role Overview
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Requirements
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Remote debugging expertise (SSH, logging, diagnostics)
- Systems thinking and structured troubleshooting
- Customer-facing communication skills
- Ability to stay calm under pressure
- Team leadership or mentoring experience
- Battery management systems or energy storage (Desirable)
- CAN protocols and industrial communication (Desirable)
- 24/7 operations environment experience (Desirable)
- Experience managing remote/outsourced teams (Desirable)
- IoT monitoring platforms (Desirable)
Tech Stack
- IoT
- Python