Interact directly with end customer for ecommerce application support
Work via ticketing, Teams, Phone call, PagerDuty etc.
Ability to acknowledge, assure and debug issues in production and non-production ecommerce systems based on well defined Runbooks.
Keeping Runbooks and systems documentation up to date as new issues arrive
Proactively monitor system to detect issues before end-customer does
Think reliability and build tools and processes for more stable systems
Work with core development team (L3) to escalate new types of issues
Capture and share weekly and monthly KPIs on support tickets

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Good working knowledge of Linux
Proven experience application support role preferably for ecommerce systems
Good understanding of multi-tier software architectures that have web-servers, application servers and Databases.
Good knowledge of APIs and API security
Good knowledge of Cloud infrastructure, cloud certifications a big plus
Knowledge of DevOps
Familiarity with network protocols, TCP/IP, DNS, DHCP, CDNs, Firewalls etc.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to collaborate with global teams across time zones.
Good customer service and communication skills.
Good analytical and reasoning abilities.
Results oriented; desire to succeed.
Ability to establish credibility and trust.
Ability to collaborate with teams yet able to be independent and prioritize key activities.
Passionate in technology and ability to dive into different areas to support the company.

Application Support Engineer

Key skills